Privacy Policy

Your privacy is important

Privacy and Collection Notice

  1. Introduction

St Joseph’s Outreach Services is committed to protecting the privacy of all who use this website and our services.

This Privacy Statement applies to personal information about our clients, carers, contractors, consultants, supporters, job applicants and members of the public. It does not apply to personal information about employees of St Joseph’s Outreach Services. Employees can see our Privacy Policy (available on the shared files).

References to "St Joseph’s Outreach Services", “SJOS”, "us", "we" and "our" are references to St Joseph’s Outreach Services Inc. (ABN 90 989 545 424).

  1. Application of privacy laws

St Joseph’s Outreach Services is bound by a number of laws that protect your privacy. Depending on the context, these may include the Australian Privacy Principles under the Privacy Act 1988 (Cth) including the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the Information Privacy Principles under the Privacy and Data Protection Act 2014 (Vic).

  1. Personal information collected

We collect personal information that you provide to us directly, as well as from publicly available sources and third parties such as those identified in the "use and disclosure of personal information" section below.

We only collect personal information that is necessary for our work. We never disclose the personal information of our clients unless we are required to do so by law. Nor do we publish personal information in publications or on our website, without explicit/express consent.

We follow the Privacy Principles in the Privacy and Data Protection Act 2014 (Vic), in the Health Records Act 2001 (Vic) and in the Privacy Act 1988 (Cth) including the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth).

St Joseph’s Outreach Services also actively seeks to ensure that all personal information we collect is protected from misuse, unauthorised access, modification or disclosure. We have internal data protection and electronic data transmission procedures and all donations and communications made online via our website are secure.

Irrespective of whether personal information is stored electronically or in hard copy form, we take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.

  1. Use and disclosure of personal information

We may collect, use and disclose your personal information for purposes including:

    • for clients and prospective clients:
    • assessing what services you require,
    • whether we can provide those services, and
    • evaluating ongoing services provided to you;
    • for prospective members, volunteers, or contractors:
    • assessing any application made by you;
    • Marketing: to communicate with you about donations, products, services, campaigns, causes and events.
    • Third parties for marketing purposes: we may provide your contact details to other like-minded organisations to contact you with information that may be of interest to you. From time to time, we participate in data collectives where we share your ‘de-identified personal information (other than sensitive information) with other organisations.
    • to process and record donations,
    • provide receipts, and
    • to contact you about St Joseph’s Outreach Services, our activities and to provide our newsletters, reports, invitations and requests for support, unless you opt-out or we are prohibited by law.

We may not be able to do these things without your personal information. For example, we may not be able to contact you, provide services, issue receipts or offer employment to you.

We may also outsource certain tasks involving your personal information to third-party service providers, including organisations that provide mail and delivery, auditing or technology services.

If you have applied for a position with St Joseph’s Outreach Services, we may exchange some or all of your personal information with your referees, Centrelink, the HECS authority and recruitment consultants, for appropriate purposes relating to considering your application, including undertaking criminal record and Working with Children checks, where permitted by law.

  1. Accessing and updating your personal information

If at any time you wish to view or alter your personal information, please contact the SJOS Privacy Officer. We ask that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged where permitted by law. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.

To contact the Privacy Officer please e-mail  or by post, Privacy Officer, St Joseph’s Outreach Services, P. O. Box 21, South Yarra, 3141, Victoria.

  1. Security of personal information

Irrespective of whether personal information is stored electronically or in hard copy form, we are compliant with all data security legislation and standards to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.

  1. Additional information for users of our Website

If you visit to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.

Like many websites, our Website may use "cookies" from time to time. Cookies are small text files that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.

While we take great care to protect your personal information on our Website, unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for the information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your personal information, we take reasonable steps to protect its security.

Any contact you receive requesting full credit card details, including your CVV number, should be considered a hoax and reported to

The Website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.

  1. Credit Card Transactions

Payments submitted on our website are directed to PayPal for processing. We have no access to your credit card data. According to PayPal's Privacy Policy at the time of posting this page, when you visit the PayPal website or use PayPal Services, PayPal may collect data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. It may also collect information about your transactions and your activities, including contact, financial and personal information. PayPal does not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. It shares with us only the billing address and order details required for order processing. For more details, see PayPal's Privacy Policy.

  1. Email Addresses

Email addresses provided via this site will be used to respond to specific user queries. Your email address will not be disclosed to any other party without your knowledge and consent and as intended unless required by law.

  1. Subscriptions

This internet site provides the facility for users to subscribe to our supporter newsletter. To subscribe to this, service users must provide a valid address.

St Joseph’s Outreach Services follows the Australian Privacy Principles and the Victorian Information Privacy Principles. Be assured your details remain confidential and are not supplied to other organisations.

  1. Complaints/ Feedback

If you have a question/feedback about our privacy policy or wish to lodge a complaint about our compliance you may contact us at We will resolve all complaints/feedback as soon as we can.

For information about privacy generally, or if your concerns are not resolved to your satisfaction, you can contact the Privacy Victoria on 1300 666 444 or via or the Office of the Federal Privacy Commissioner on 1300 363 992 or via

Further information

It may be necessary for St Joseph’s Outreach Services to amend or modify this website privacy policy, without notice.   The modified Privacy Policy will be posted to the St Joseph’s Outreach Services website.

Last update: March 2021

Donate Today

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram